To be eligible for a credit or refund, all returned products must be both in the same condition they were in upon receipt and in their original packaging. For used items eligible for return, credits or refunds will not be issued if the product is broken, dirty, or damaged, or if the original packaging is not intact.
• Returns will be accepted on new, unused, uninstalled or unaltered items within 45 days of the original purchase. To receive an RA number submit a request online.
• Returned products must include the original box and/or packaging with all tags and applicable manuals included.
• If a product was shipped in error by YamahaOutboardMaintenance.com, we will cover the return shipping costs and send you a return label.
• If your order was shipped correctly and you wish to return or exchange an item, you are responsible for return or exchange shipping costs on your original order back to us
• Once an RA number has been obtained, please ship all returns to the following address and be sure to include your RA number on shipping label or make it visible on the outside of the package:
YOM.com Returns
RA# XXXXXXXXXXX
111 Triple Diamond Blvd
Nokomis, FL 34275
• YamahaOutboardMaintenance.com is not responsible for packages lost or damaged during return shipment. You will receive a confirmation email from YamahaOutboardMaintenance.com once your return has been processed which will include details of any refund(s) credited.
• Any merchandise or parts which show signs of use or are in a condition other than as received cannot be returned. Please see below for exchange options for these instances.
• Please see below for returns of items that differ from our general return policies, such as propellers and electrical items.
EXCHANGES
Should you purchase the incorrect service kit, or other item, we are happy to work with you on an exchange, in efforts of getting you the parts or products that you need.
Please be aware that if any packaging has been opened or you have tried to install a component, the purchased product is no longer sellable. Because of this, any opened, used, or previously installed products, will incur a 20% restocking fee.
• If you need to make an exchange, please submit a request online
• Once the return process has been initiated, please place a new order online or with a customer service representative for the exchange merchandise. This way you claim the inventory and get what you need fast.
• You are responsible for return shipping costs on your original order back to us and a refund will be processed once the item has been received and inspected.
REFUNDS
• Returned products must be in new, unused, uninstalled or unaltered and include the original box and/or packaging with all tags and applicable manuals included.
• Once your return is received and inspected by YamahaOutboardMaintenance.com, we will process a refund to the original method of payment. Please note that depending on your credit card company or debit card issuing bank, it may take an additional 2-10 business days for the applied refund to post to your account.
• If you order was shipped correctly and you wish to return an item for a refund, you are responsible for all associated shipping costs to get the product back to us. YamahaOutboardMaintenance.com will also deduct initial shipping charges incurred, from the refund amount owed to you.
HARD PARTS, TOOLS
• Any maintenance or hard part which has been installed or shows signs of attempting to be installed is non-returnable.
• Any tool that has been used or shows signs of wear is non-returnable.
SHORT ITEMS / INCOMPLETE ORDERS
• In some cases, products may ship from multiple different warehouses to reach you in the shortest possible time. Please check your shipment tracking information to confirm tracking for all packages if you order appears incomplete.
• If you are missing an item you purchased from your shipment, please notify us within 45 days of receiving your package. We will expedite shipment of any shorted items as soon as possible upon notification and confirmation by our customer service team.
DAMAGED GOODS
• If you have received a damaged package, please photograph the package prior to opening. If you have already opened the package and found damaged merchandise, please photograph the packaging and damaged item, and contact our Customer Service Department.
• In most cases, it is imperative that you save the original packaging. Loss or damage in transit is the responsibility of the assigned carrier, but we will be happy to assist with any claims and make sure you receive what you ordered and in satisfactory condition.
PRODUCT WARRANTY
• As a seller of original equipment manufacturer produced parts, YamahaOutboardMaintenance.com does not express or imply any warranty beyond the coverages offered by the original equipment manufacturer.
• If you experience a problem or defect with your item, please contact our Customer Service Department for information about the factory warranty on your item.
YAMAHA WARRANTY CLAIMS
To begin a Yamaha warranty claim, please complete an online request form with the information pertaining to your claim. Needed information includes:
• Your engine’s serial number (PID)
• The part number for which you are making a warranty claim
• Your YamahaOutboardMaintenance.com order number
If needed, we will issue and provide you with a return authorization (RA) number to be included within the shipment when you send back the part for further investigation. Please note that YamahaOutboardMaintenance.com does not cover the shipping cost for warranty claims.
WHAT HAPPENS NEXT?
Once the part has been received by our warehouse, we will return the item to our vendor(s). A warranty claim will then be opened. This process can take up to 90 days for our vendor(s) to complete their processes and deem a warranty claim accepted or denied.
If the warranty is accepted, we will order a replacement part and ship to you after receiving the part in our warehouse. Please note that Yamaha will not drop ship to a consumer. All orders must ship directly to the applicable dealer.
WHAT CAN YOU DO WHILE WAITING?
Warranty claim processes cannot be expedited. If you choose, you can place a new order for a replacement part and if the warranty claim is accepted, we will issue a refund for the original order amount.
FURTHER NOTES
Lastly, since the processing time frame for warranty claims can be extensive, shipping lead times add to your wait, and there is the possibility of damage during shipping, we might recommend that you go to a local authorized Yamaha dealer with your proof of purchase and work with them to submit your warranty claim.
Please see below for warranty windows:
• Any new Yamaha outboard part, accessory, instrument, or gauge purchased by a consumer from an authorized Yamaha Outboard dealer for pleasure use in the United States, will be warranted against defects for a period of one (1) year from the date of purchase.
• Any new Yamaha outboard part, accessory, instrument, or gauge purchased by a consumer from an authorized Yamaha Outboard dealer and utilized for Commercial or Guide use (including, but not limited to, government use and rental use) in the United States, will be warranted against defects in material or workmanship for a period of ninety (90) days from the date of purchase.
• Replacement Yamaha outboard electrical components will be warranted against defects in material for a period of thirty (30) days from the date of purchase.
• Yamaha apparel will be warranted against defects in material and workmanship for a period of ninety (90) days from the date of purchase.